Sr. Manager, Chief of Staff for Global Card, Privacy, Third Party, and Enterprise Services Complianc

Sr. Manager, Chief of Staff for Global Card, Privacy, Third Party, and Enterprise Services Compliance

The Global Card Compliance (GCC) Senior Compliance Officer (SCO) is seeking a Chief of Staff (CoS) to serve as a strategic partner and direct report. This role will have broad responsibility for helping to ensure that GCC and the GCC SCO's organization, which includes US Card, Premium Products, Business Cards & Payments, Canada Card, UK Card, Enterprise Services, Privacy, and Third Party Compliance, is well managed, coordinated, and engaged in pursuit of Capital One's mission to Change Banking for Good. To further those objectives, the CoS will have broad visibility into the initiatives and priorities of the Compliance & Ethics (C&E) and broader Enterprise Risk Organizations (ERO).

For this role, we are seeking a highly-motivated professional with excellent project management, problem-solving, and written and verbal communication skills. The ideal candidate is a big-picture thinker, who is organized, a self-starter, demonstrates sound judgment, and has a passion for continuous improvement and process efficiency. The CoS will work closely with the GCC SCO and his Senior Leadership Team (SLT) on organizational goals and objectives, including by devising initiatives to drive team engagement, building and refining leadership governance routines, planning and orchestrating Town Halls and People Leader Forums, planning and drafting GCC SCO communications, tracking and managing the budget, and identifying issues that require prioritized attention and escalation, as needed.

Responsibilities:

• Serve as the organization's point of contact with the CoS teams for the Card line of business, ERO, and C&E
• Coordinate participation by the SCO/GCC and his SLT in Board and senior management committee meetings, including the Audit and Risk Committees of the Board of Directors and the Technology, Operational, Compliance, and Cyber Risk and Executive Risk Committees
• Develop an integrated view of the various leadership teams on which team members participate (including those led by the Chief Enterprise Risk Officer and Chief Compliance Officer and business division and unit leaders) and strategize ways to enhance our contributions and expand our influence in those forums through pre-meeting preparation and post-meeting information sharing
• Evaluate routines and processes that meaningfully impact the GCC SCO and his leadership team and identify and implement changes, improvements, and refinements
• Identify ways to engage and inspire the team to do their best work by supporting and promoting training and development, including pursuit of job-related accreditations and certifications
• Develop an integrated strategy for spurring team engagement and promoting inclusion and belonging through Town Halls and People Leader Forums, team fun days, and regular team-wide communications and programming, with an emphasis on information and context sharing, among other initiatives and activities
• Elevate and track progress against ERO, C&E, and team imperatives to ensure we are making meaningful progress and to provide visibility and transparency to our team

• Develop a team-specific new-hire onboarding program; analyzing and distributing team-wide All Associate Survey results to management and the team, noting areas of strength and opportunity; and celebrating and recognizing associates through various forms of recognition
• Track reports, assessments, and submissions that require the GCC SCO approval to ensure sufficient time for review and final approval
• Partner with Regulatory Relations to support preparations for quarterly Card Compliance meetings with our regulators, including organizing team materials and presentations and follow-up submissions
• Serve as the coordinating lead with the Finance team on budgetary matters and support SLT members in meeting their targets
• Build a process, leveraging existing and developing tools, for monitoring and sharing industry developments, including pointing the team to news stories and other resources to ensure we are staying abreast of relevant trends and enforcement actions
• Partner with the GCC SCO's administrative assistant to ensure appropriate time management, prioritizing meetings by importance and time-sensitivity and carving out sufficient work and planning time

You'll need to wear many hats including:

• Project Leader: You're detailed and process-oriented and adeptly manage several projects and initiatives at once with supportive direction. You maintain high standards and attention to the details with the ability to adapt to change quickly.
• Problem-solver: You understand intent and goals for a project, propose plans to meet those needs, and autonomously pursue options to deliver results in a well-managed manner. You bring in data and metrics to ensure we're moving the needle and identifying insights.
• Juggler: You don't get overwhelmed or flustered easily as you're able to prioritize and toggle between multiple high-priority projects and tasks. You seek guidance to reprioritize as needed to adjust with changing team needs and take action with urgency as appropriate.
• Valued partner: You have a proven track record of building collaborative work relationships and you thrive in a matrix environment.
• Team player: You are highly motivated and willing to roll up your sleeves and get the job done, even in situations where the work is outside of the scope of your specific role.

Basic Qualifications:

• Bachelor's degree or military experience
• At least 5 years of project or process management experience
• At least 3 years of experience in communications planning and development (department communications, leadership team meetings, presentations, memos and reports)
• At least 3 years of experience in staff management and training
• At least 3 years of experience in organizational development and performance

Preferred Qualifications:

• Certified Meeting Professional (CMP) or Project Management Professional (PMP) Designation
• Experience serving in a Chief of Staff or critical Project Management role in a large, complex, and matrix organization
• 6+ years of experience in project or process management
• 4+ years of experience in communications planning and development (department communications, leadership team meetings, presentations, memos and reports)
• 4+ years of experience supporting senior executives and leadership
• 4+ years of experience in HR, associate experience, or associate engagement roles
• At least 2 years of experience in budget management
• At least 2 years in strategy consulting or advisory services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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